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0817 A mishap, an observation and a quick way to get buy in from ANYONE

The Art of Service ITIL, ITSM & ISO 20k Daily Podcast

Guess what? The title says it all!!!! Today I expose a really REALLY easy way to help people understand the Business and IT alignment issue. Really I do! Have a listen!!!File Download (12:35 min / 12 MB)

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0817 A mishap, an observation and a quick way to get buy in from ANYONE

Fri August 17 2007

Guess what? The title says it all!!!! Today I expose a really REALLY easy way to help people understand the Business and IT alignment issue. Really I ... read more

0814 ITIL on a shoestring. LIVE (kinda) from the ITSMF Melbourne

Tue August 14 2007

Helooooooooo everybody! Here it is day 3 of the ITSMF and because we had to get out of here on time yesterday (business calls) I wasn't able to inject... read more

0813 LIVE!!! From the ITSMF Conference

Mon August 13 2007

Hey all! Here I am at the ITSMF Conference in Melbourne. Good times to be had by all and I've even had some podcast/vodcast fans approach the booth an... read more

0809 Read the question. Seriously!!! Some quick tips for Manager Exam Success!

Thu August 09 2007

I've been sitting at home correcting Mock Manager Exams allllll day and guess what? I've got a little story to tell all of you. Enjoy!!!File Download ... read more

0807 "Fly on the wall" podcast. The Ops Mgr and the Strategy Mgr TALK to each other.

Tue August 07 2007

To help polish off yesterday's podcast (and give more understanding of the v3 concept of a service) of Service Life cycle goodness, Mr. Announcer Guy ... read more